Support: https://crescade.com/apps/unpark · hello@crescade.com
Publisher: CRESCADE LLC. Effective date: 14 November 2026.
Summary
Unpark City is a puzzle game. An account is optional: the whole game works without signing in. Your progress is stored on your device, in your own iCloud if iCloud is on, and in your account if you choose to sign in. We do not show ads, do not sell data, and do not track you across other companies' apps or websites.
Data stored on your device
- Game progress: your level, coins, hints and skips, paint sets, daily puzzle history and streak, cars unparked this week.
- Settings: music, sound effects, haptics, the daily reminder and the usage-statistics switch.
This data stays in the app's private storage. Deleting the app deletes it from the device.
iCloud sync
If you are signed in to iCloud on your iPhone, the game keeps a copy of your progress in Apple's iCloud key-value storage so it follows you to your other devices. That copy lives in your own iCloud account; we cannot read it. You can turn it off in iPhone Settings → your name → iCloud.
Account (optional)
You can sign in with Apple or with Google in Settings → Account to save your progress and get it back on another iPhone. If you sign in, we receive and store on our own server (operated by CRESCADE, hosted by OVH):
- an account identifier from Apple or Google, and the email address they share with us (with Sign in with Apple you can choose "Hide My Email", and we then receive a relay address);
- a copy of your game progress (the same data as listed under "Data stored on your device");
- the account identifier is also sent to RevenueCat so an active Unpark Pass follows your account.
We use this data only to keep your progress and your Pass with your account. We do not send you marketing email. You can sign out at any time, and Settings → Account → "Delete account" deletes the account and the progress saved in it from our server at once; if you used Sign in with Apple, we also revoke the app's access at Apple. Progress on your iPhone stays. Hetzner Online GmbH (backup storage, Germany) holds encrypted nightly backups of the server, kept for 30 days; Hetzner cannot read them. Deleted data is gone from all backups within 30 days.
Game Center (optional)
The weekly Rush Hour Cup uses Apple's Game Center. If you are signed in to Game Center, the game sends two scores to Apple: the number of cars you unparked this week and the highest level you reached. Your Game Center nickname and these scores are shown on the leaderboards to other players. If you are not signed in, nothing is sent and the game works the same without the cup table. Game Center is provided by Apple under Apple's privacy policy; you manage it in iPhone Settings → Game Center.
Notifications (optional)
If you turn on the daily reminder, the game schedules one evening notification on your device for days when the daily puzzle is still unplayed. These are local notifications: they are created on your phone and nothing is sent to a server. You can turn the reminder off in the game's Settings or in iPhone Settings → Notifications.
Anonymous usage statistics
To balance the levels and fix problems, the game sends anonymous events — for example "a level was started", "a level was completed", "a hint was used" or "the Pass screen was opened" — together with the level number, the app version and the device model, to PostHog, our analytics provider (servers in the USA). Events are tied only to a random identifier, never to your name, Apple Account or Game Center nickname. We do not track you across other companies' apps or websites and do not share this data with advertisers.
If you allow anonymous analytics, the app sends crash reports (the type of crash and the code location, no personal data) to help fix bugs. With the same permission, the app also sends how long it takes to start and whether it stopped responding (timings only, no personal data), so we can make it faster.
This is on by default, except in the EU, EEA, UK and Switzerland, where nothing is sent unless you turn it on. You can change it at any time in Settings → "Share anonymous usage stats".
Purchases
Unpark Pass (monthly, yearly or lifetime) is bought through Apple; Apple processes the payment and we never receive your card details. We use RevenueCat to check whether your Pass is active, with an anonymous app user ID, or your account identifier if you signed in. Subscriptions are managed and cancelled in iPhone Settings → your name → Subscriptions.
What the game does not do
No ads and no advertising identifier. No access to your contacts, photos, camera, microphone or location. No user-generated content and no chat.
Children
The game is suitable for a general audience and does not ask for personal information; signing in is optional. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, write to hello@crescade.com and we will delete it.
Your choices and requests
You can switch off usage statistics, the reminder, iCloud sync and Game Center as described above, and delete your account in the app. Because the statistics are tied only to a random identifier, we usually cannot find one person's events; if you write to hello@crescade.com we will help with any access or deletion request as far as we can identify the data.
Changes and contact
We will update this page if our practices change. Questions: hello@crescade.com or https://crescade.com/apps/unpark.