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LEGAL · PRIVACY

Privacy Policy

Last updated: October 2026

Data controller: CRESCADE LLC, registered in Florida, United States (Florida document number L26000496936). Mailing address: 2125 Biscayne Blvd, Ste 204 #27865, Miami, FL 33137, United States. Contact: hello@crescade.com

Introduction

At Crescade, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Company name and business information
  • Communication preferences
  • Information you provide when requesting an audit

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and fulfill your requests
  • Send you marketing communications (with your consent)
  • Analyze usage patterns and optimize our website
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Crescade sets first-party cookies needed to run the site: your sign-in session, a visitor identifier used for rate limiting and product events, a short-lived cookie that holds your latest free scan, and a cookie that remembers your analytics choice. Public pages load Google Tag Manager on every visit, with Google's consent signals set to denied. Google Analytics 4 runs only after you choose Allow analytics, and its page views send the public page origin and path without query strings or fragments. Advertising signals stay denied either way. Google Tag Manager also loads Ahrefs Web Analytics, which sets no cookies and stores nothing on your device, so it runs without the analytics choice. It receives the address and title of the public page you view, the referring page, your screen size and browser language, and the address of links you click and forms you submit, but not what you type into forms. Neither tool runs on sign-in pages, in the signed-in cabinet, or on email unsubscribe links. Separately, our servers send allowlisted operational product events to PostHog using internal visitor and user IDs, regardless of your optional browser analytics choice. These events do not include email addresses, passwords, or page report contents. You can change your browser analytics choice at any time with Cookie settings in the site footer.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf.

Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your personal information
  • Objection to processing of your data
  • Data portability

Google sign-in

If you choose Google sign-in, Crescade receives your Google account identifier, verified email address, and, when available, your name and profile picture. We use the identifier and email to create or find your account and sign you in. We store the email and account identifier with your Crescade identity, your name on a new account, and the name and picture supplied by Google in the sign-in identity record. Google sign-in does not connect your Analytics or Search Console data.

Google Analytics and Search Console connections

When a workspace owner or admin connects Google, Crescade requests your Google account email and read-only Google Analytics and Search Console permissions (analytics.readonly and webmasters.readonly). We use the email to identify the connected account. We list accessible GA4 properties and Search Console sites so you can choose which resources Crescade may measure. Connecting is optional.

For selected resources, Crescade reads GA4 traffic and event metrics and Search Console search performance, including queries, clicks, impressions and position. We use these measurements to create dated workspace snapshots, evidence and reports that help you review marketing performance. A connection alone does not create a measurement snapshot; a sync must complete. Saved snapshots and reports can remain available after a connection is disconnected.

Crescade stores the connected account details, selected resources and saved measurements in its workspace records. Access and refresh tokens are encrypted at rest. Google data is available to authorized workspace users and is processed by the service providers needed to host, operate and secure Crescade. Our staff may review Google data only with your affirmative permission for support, when necessary for security (such as investigating bugs or abuse), or to comply with legal obligations. Current Google measurement reports are generated without sending connected data to AI providers. Connecting Google does not authorize sharing that data with an AI provider. Before any future AI feature sends connected Google data to a provider, we will explain what data will be sent, to whom and for what purpose, and ask for your consent.

You can disconnect Google in the workspace Connections page. Crescade then removes its stored usable tokens and attempts to revoke the Google grant; revocation at Google may fail, so you can also remove Crescade access in your Google Account. Disconnecting does not automatically delete saved snapshots or reports. To request deletion of Google-derived data or ask about access, use, or sharing, email hello@crescade.com.

Crescade's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, use it to target personalized advertising, or use it to train generalized AI models.

AI processing

Some Crescade agents use an AI model to draft reports, briefs and priorities. When you run one of these agents, Crescade sends the model the public website content we captured, sources we saved for your workspace and the company context you confirmed. Our current AI model provider is DeepSeek, accessed through its API; it may process this data outside your country.

We do not send connected Google Analytics or Search Console data, account credentials, payment details or your password to AI providers. The free website scan sends the model only the public homepage text it captured, to write the “First impression” section of the report; its other checks, Website review and Search foundation do not use an AI model. Every agent run is recorded in your workspace with the model used, and the credit cost is shown before you start it.

Contact Us

If you have any questions about this Privacy Policy, or to exercise your data-protection rights, please contact us at hello@crescade.com.

We process personal information in accordance with data-protection laws that apply to our processing and your location, including GDPR or UK-GDPR where applicable.

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hello@crescade.com·CRESCADE LLC · Florida, United States·

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