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Crescade
LEGAL · PRIVACY

Privacy Policy

Last updated: 1 November 2026

Data controller: CRESCADE LLC, registered in Florida, United States (Florida document number L26000496936). Mailing address: 2125 Biscayne Blvd, Ste 204 #27865, Miami, FL 33137, United States. Contact: hello@crescade.com

Introduction

At Crescade, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Company name and business information
  • Communication preferences
  • Information you provide when requesting an audit

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and fulfill your requests
  • Send you marketing communications (with your consent)
  • Analyze usage patterns and optimize our website
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Crescade sets first-party cookies needed to run the site: your sign-in session, a visitor identifier used for rate limiting and product events, a short-lived cookie that holds your latest free scan, and a cookie that remembers your analytics choice. Public pages load Google Tag Manager on every visit, with Google's consent signals set to denied. Google Analytics 4 runs only after you choose Allow analytics, and its page views send the public page origin and path without query strings or fragments. Advertising signals stay denied either way. Google Tag Manager also loads Ahrefs Web Analytics, which sets no cookies and stores nothing on your device, so it runs without the analytics choice. It receives the address and title of the public page you view, the referring page, your screen size and browser language, and the address of links you click and forms you submit, but not what you type into forms. Neither tool runs on sign-in pages, in the signed-in cabinet, or on email unsubscribe links. If you allowed analytics, we also keep the campaign tags (utm_source, utm_medium, utm_campaign and similar) of the page you arrived on in a first-party cookie for up to 90 days, save them with your account when you sign up, and tell Google Analytics from our server, under the identifier it already set, when you create an account or start a Pro trial. Declining analytics removes that cookie. We do not store ad click identifiers. Separately, our servers send allowlisted operational product events to PostHog using internal visitor and user IDs, regardless of your optional browser analytics choice. These events do not include email addresses, passwords, or page report contents. You can change your browser analytics choice at any time with Cookie settings in the site footer.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf.

Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your personal information
  • Objection to processing of your data
  • Data portability

Google sign-in

If you choose Google sign-in, Crescade receives your Google account identifier, verified email address, and, when available, your name and profile picture. We use the identifier and email to create or find your account and sign you in. We store the email and account identifier with your Crescade identity, your name on a new account, and the name and picture supplied by Google in the sign-in identity record. Google sign-in does not connect your Analytics or Search Console data.

Google Analytics, Search Console and Tag Manager connections

When a workspace owner or admin connects Google, Crescade requests your Google account email and read-only Google Analytics and Search Console permissions (analytics.readonly and webmasters.readonly). We use the email to identify the connected account. We list accessible GA4 properties and Search Console sites so you can choose which resources Crescade may measure. Connecting is optional.

If you turn on Tag audit, Crescade also asks for read-only Google Tag Manager access (tagmanager.readonly). It lists your Tag Manager accounts and containers so you can choose one, and reads the published version of the container you select to check its tags. It cannot change, publish or delete tags, triggers, variables or containers.

For selected resources, Crescade reads GA4 traffic and event metrics (by day, landing page, channel, source and medium, device and event) and the property settings that affect them: data streams, key events, data retention, enhanced measurement and Google Ads links. From Search Console it reads search performance, including queries, pages, clicks, impressions and position, the submitted sitemaps, and Google's index status for up to ten key pages a day. We use these measurements to create dated workspace snapshots, evidence and reports that help you review marketing performance. A connection alone does not create a measurement snapshot; a sync must complete. Saved snapshots and reports can remain available after a connection is disconnected.

Crescade stores the connected account details, selected resources and saved measurements in its workspace records. Access and refresh tokens are encrypted at rest. Google data is available to authorized workspace users and is processed by the service providers needed to host, operate and secure Crescade. Our staff may review Google data only with your affirmative permission for support, when necessary for security (such as investigating bugs or abuse), or to comply with legal obligations. Current Google measurement reports are generated without sending connected data to AI providers. Connecting Google does not authorize sharing that data with an AI provider. Before any future AI feature sends connected Google data to a provider, we will explain what data will be sent, to whom and for what purpose, and ask for your consent.

You can disconnect Google in the workspace Connections page. Crescade then removes its stored usable tokens and attempts to revoke the Google grant; revocation at Google may fail, so you can also remove Crescade access in your Google Account. Disconnecting does not automatically delete saved snapshots or reports. To request deletion of Google-derived data or ask about access, use, or sharing, email hello@crescade.com.

Crescade's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, use it to target personalized advertising, or use it to train generalized AI models.

Publishing to your website and social accounts

Last updated: 1 November 2026

With your approval, Crescade publishes to the sites and social accounts you connect. A post is published only after a workspace owner or admin approves it, at once or at the time they schedule, only when publishing is switched on for your workspace, and only to the destination you chose. After publishing, Crescade reads the post back and keeps a receipt with its address, what was sent and who approved it.

  • WordPress with the Crescade plugin. Crescade reads published posts and pages with their SEO fields, links, images, and site details such as the WordPress version, theme and plugins. It writes only if the site admin ticks “Let Crescade apply changes I approve” in the plugin: then it creates or updates the approved post with its categories, tags and featured image, and sets the SEO title and description in your SEO plugin. Undo sets the post back to a draft or moves it to the trash.
  • WordPress with an Application Password. Crescade uses the WordPress REST API with that user's rights to create or update the approved post, its categories and tags, and to upload its featured image to the media library.
  • Webflow. Crescade reads your sites, pages and CMS collections. It adds or updates the approved post as one CMS item and publishes that item, never the whole site. Undo takes the live item down.
  • Ghost. With the Admin API key you paste, Crescade creates or updates the approved post. Undo sets it back to a draft; Crescade never deletes Ghost posts.
  • LinkedIn. Each workspace owner or admin connects their own LinkedIn profile; Crescade asks for your name, email address and member ID to show which account is connected and to name you as the posts' author, and for permission to post on your behalf (w_member_social). After you approve a post, Crescade publishes it to your own profile, uploading the one image it carries if it has one, and tries to read the post back to check it; if LinkedIn does not allow that, the receipt says the post was not checked. Undo deletes the post. Crescade does not post to company pages, and does not read your feed, like, comment or post anything you did not approve.
  • X. Each workspace owner or admin connects their own X account; Crescade reads your account's name and handle. After you approve a post or thread, Crescade publishes it from your account, with the one image it carries if it has one, and reads the posts back to check them. If an answer from X is lost, Crescade looks at your last five posts before trying again so nothing is posted twice. Undo deletes the posts. Crescade does not like, repost, follow or send messages. X charges Crescade's X developer account for each post and each read on its pay-per-use price list; Crescade shows the estimated cost before you approve and counts it toward its spending limits for X posts.

Credentials for these connections are encrypted at rest. To disconnect, use Disconnect under Connections. You can also deactivate the Crescade plugin or revoke the Application Password in WordPress, remove Crescade's app in Webflow, delete the custom integration in Ghost Admin, remove Crescade under Settings → Data privacy → Permitted services in LinkedIn, or revoke Crescade under Settings → Security and account access → Apps and sessions → Connected apps in X. Disconnecting X also asks X to revoke Crescade's access; LinkedIn offers no way for an app to do that, so remove it in LinkedIn as well. Posts already published stay on your site or profile; disconnecting does not delete them.

AI processing

Some Crescade agents use an AI model to draft reports, briefs and priorities. When you run one of these agents, Crescade sends the model the public website content we captured, sources we saved for your workspace and the company context you confirmed. Our current AI model provider is DeepSeek, accessed through its API; it may process this data outside your country.

We do not send connected Google Analytics, Search Console or Google Ads data, account credentials, payment details or your password to AI providers. The free website scan sends the model only the public homepage text it captured, to write the “First impression” section of the report; its other checks, Website review and Search foundation do not use an AI model. Every agent run is recorded in your workspace with the model used, and the credit cost is shown before you start it.

Contact Us

If you have any questions about this Privacy Policy, or to exercise your data-protection rights, please contact us at hello@crescade.com.

We process personal information in accordance with data-protection laws that apply to our processing and your location, including GDPR or UK-GDPR where applicable.